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The Bike Shop / Ιclat Blind Freecoaster. First batch issues
« on: January 26, 2015, 03:46:26 PM »
I was beyond excited to see this pop up on Dans after YEARS of waiting. And everything was going fine until about 3 weeks in.
At first the issue was thought to be just a bad batch of springs and my conclusion after lurking the www and seeing ings from Shane Weston himself. I contacted Eclat and Dans. Dans was very quick with the response and after a 5 minute phone conversation with a employee who is also riding one I had 2 replacement springs on the way free of charge. Riding the backup spring that was included with the hub and only a dozen times since first contact i didn't really feel or hear much from the hub.
Then Finally today I received a email from Ιclat.
On Jan 26, 2015, at 6:11 AM, David Paterson <dave@wemakethings.de>
wrote:
Hi!
Sorry for the late reply. By the sounds of it you need new pawls and a
spring. We had a small faulty batch of springs on the first hubs, When
the
spring broke the pawls will have become sharp and broken the replacement
springs.
Please contact the shop where you purchased the hub and they will be
able
to get you these parts free of charge.
Can you please send me a photo of the pawls and the spring, that would
really help.
Thanks!
.
Dave Paterson
So I did.
Once I got home I took wheel, easily slid axle and driver out and had a feeling I knew what I was gonna see.
1 pawl
Different pawl
Shell
Called back up Dans. New Pawls are "in transit" a week away from them so another 4 days from me.
But. Besides this shit. Love the hub!!!!!!!
At first the issue was thought to be just a bad batch of springs and my conclusion after lurking the www and seeing ings from Shane Weston himself. I contacted Eclat and Dans. Dans was very quick with the response and after a 5 minute phone conversation with a employee who is also riding one I had 2 replacement springs on the way free of charge. Riding the backup spring that was included with the hub and only a dozen times since first contact i didn't really feel or hear much from the hub.
Then Finally today I received a email from Ιclat.
On Jan 26, 2015, at 6:11 AM, David Paterson <dave@wemakethings.de>
wrote:
Hi!
Sorry for the late reply. By the sounds of it you need new pawls and a
spring. We had a small faulty batch of springs on the first hubs, When
the
spring broke the pawls will have become sharp and broken the replacement
springs.
Please contact the shop where you purchased the hub and they will be
able
to get you these parts free of charge.
Can you please send me a photo of the pawls and the spring, that would
really help.
Thanks!
.
Dave Paterson
So I did.
Once I got home I took wheel, easily slid axle and driver out and had a feeling I knew what I was gonna see.
1 pawl
Different pawl
Shell
Called back up Dans. New Pawls are "in transit" a week away from them so another 4 days from me.
But. Besides this shit. Love the hub!!!!!!!
