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The Bike Shop / Re: Keychain help
« on: November 14, 2014, 09:39:57 AM »Because I am lazy and don't want to make a duplicate thread. The link next to the half master-link exploded, sending my master-link, half-link and several rollers flying. The chain is maybe a month old and gets ridden mostly to and from class and the grocery store. Why does it cost 10 dollars plus shipping every time you break the chain? WHY?
I am sorry if you are having problems, how many times have you had this happen? If you in any way think that your chain may be faulty then please contact warranty and we will be very happy to look at it. If you have previously ordered a masterlink kit then I would have thought we could sort something out or cut you a deal on the next one.
The new masterlink kit should be just under $9 and that's on our own store where we cant discount without annoying shops, hopefully shops will start carrying these when the chain is more established and you will be able to pick one up a little more cheaply and without shipping costs.
The keychain has been in development for a very very long time, and generally speaking we have seen very very few JRA type incidents, there are no modifications or V2's in the works. (though we are looking at doing slightly longer ones for non-BMX use).
I hope this sounds reasonable.
G.