The Street > The Bike Shop
A question to frame vendors/repair shops regarding Standard bykes custom
JFax:
Yeah measure it at a professional bike shop and send it back if the data shows that it is off. You must have some customers rights office in the US that can back you right?
TpeHep:
If anyone has doubts, i have visited largest bike store in town to have some more fun out of this story
(we have only one big bicycle store here, they are an authorized dealer for Specialized)
on a way to work this morning. They also have a fine repair shop, but as i suspected they
do not have a validation device to give explicit numbers (3rd world here).
It took about 3 seconds of visual frame inspection for their main bike mechanic (20+ years exp)
to say frame is definitely untrue and to correctly determine displacement direction at the same time
(which is about 1/8" towards RHD). Suggesting that precision validation is not needed here,
as it's too obvious..
I'm not trying to prove anything here though, you should make your own judgement.
And i have no intention to pursuit (or how do you call it) SBC, demand something there, etc.
They can work how they see fit, and i can't force them to work properly
if they don't want to. Not to mention their authority is compromised -
now i can't be sure they don't weld as bad as they align, don't confuse
tubing, etc. They might still come up with something, but it
seems highly unlikely at this point.
Good reason to post was that i actually find initial question about reasonable
precision error from reputable vendor rather interesting, as i don't see lots of such
info around. At same time there surely are people getting custom frames around,
so this topic might be of interest for others too. Another good question is if such could be fixed, in theory?
Seems quite unrealistic to me..
Could i even offer to fix such if i was a vendor?
G:
--- Quote from: TpeHep on April 08, 2015, 02:39:20 PM ---If anyone has doubts, i have visited largest bike store in town to have some more fun out of this story
(we have only one big bicycle store here, they are an authorized dealer for Specialized)
on a way to work this morning. They also have a fine repair shop, but as i suspected they
do not have a validation device to give explicit numbers (3rd world here).
It took about 3 seconds of visual frame inspection for their main bike mechanic (20+ years exp)
to say frame is definitely untrue and to correctly determine displacement direction at the same time
(which is about 1/8" towards RHD). Suggesting that precision validation is not needed here,
as it's too obvious..
I'm not trying to prove anything here though, you should make your own judgement.
And i have no intention to pursuit (or how do you call it) SBC, demand something there, etc.
They can work how they see fit, and i can't force them to work properly
if they don't want to. Not to mention their authority is compromised -
now i can't be sure they don't weld as bad as they align, don't confuse
tubing, etc. They might still come up with something, but it
seems highly unlikely at this point.
Good reason to post was that i actually find initial question about reasonable
precision error from reputable vendor rather interesting, as i don't see lots of such
info around. At same time there surely are people getting custom frames around,
so this topic might be of interest for others too. Another good question is if such could be fixed, in theory?
Seems quite unrealistic to me..
Could i even offer to fix such if i was a vendor?
--- End quote ---
I dont think you are wrong not to want to ride it. Many years ago I had a frame which I bent the back end of very significantly (through riding) but at the time had no money to replace it so kept riding it. When I did finally manage to replace it, I found that I had got used to correcting for the bend and it took a long time to get myself straight on the bike again.
Is it fixable?
Yes. Pretty much anything is fixable, whether it would be wise/cost-effective/worthwhile to fix is another matter. If everything was cut correctly and it was tacked up straight etc, and the issue is just that the bend on one side straightened out a little then it can be cold-set back to straight relatively easily and it will be fine. If however it was made bent, then it is less likely.
IF it is an option to just return it and get your money back, then that is probably the easiest thing all round, but it is a CUSTOM frame right? So that could potentially leave them with a frame in some wacky geometry that they cant shift and a big loss so they may dig their heels in and try not to do that; if on the other hand it is pretty vanilla; then if as they claim it is straight they should have no problem selling it on. Did you pay by credit card or paypal? That might be an option.
:)
G.
monteryroom:
Customer relations is everything. I believe they should repair, refund, or replace it.
It's enough to put me off buying anything off Standard.
Albie:
BMX is full of bad parts.
You might as well quit now and save yourself the hassle.
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